RETURNING A PRODUCT
Change your product
Yes this is possible. Within seven days after receiving the product, contact our customer service. The product you want to change can be sent to our head office, these costs will be for your account. Once these are recieved we will sent you the right product. This will be done for free.
Returning a product
- Go to the webshop, log into My Nomad and go to ‘Order Summary’. To log in you have to use your email address and the order number. This number can be found in your confirmation email of your order.
- In My Nomad you can find an overview of all the orders you have placed. Behind the orders that are still able to be returned you can see the words ‘return’. Click on this button.
- Specify which products you want to return and fill in the required fields.
- You will recieve an confirmation email of the return request. Print this email and add this to the products that you sent back.
- Send the products to the following address: The Nomad Company, the date a which the product where sent, Attn: Customer Service, Antwoordnummer: 3229, 3440 XB, De Meern.
If you are unable to log into My Nomad you can also return the product without a confirmation email. Instead you add our Return Form containing the following:
- Personal information (name and address)
- Bank account
- Order number and/or confirmation email of the order
- Once the products are recieved in good condition*, the money will be deposited automatically into your account.
*Keep the following in mind when returning your order:
- The products are not used, dirty and/or cleaned
- The products are returned in the original packaging
- The products are complete
- If the shipment does not meet these requirements, we reserve the right to charge a fee.
- The shipping costs for returning the order, will not be refunded.
Please keep in mind that it can take up to four weeks before the money is deposited into your bank account from the time you sent the products from the post office.