ORDER STATUS
Since all orders are immediately paid, your order will be shipped as soon as possible. The order will be processed the same day, or the day after the order. This depends on the time at which you have placed the order. You will receive the product in 1 or 2 days.
In stock
The products in our shop are linked to our inventory system. This means that it is immediately clear whether a product is in stock or not.
Cancelling your order
The order that you regret placing can be cancelled. In this case we recommend that you contact our customer service as soon as possible. When the order has not yet been sent, this is completely free. If the order has already been shipped it can be returned within 7 days in the original, undamaged packaging. These costs are for your own account.
Change your product
Yes this is possible. Within seven days after receiving the product, contact our customer service. The product you want to change can be sent to our head office, these costs will be for your account. Once these are received we will send you the right product. This will be done for free.
Returning a product
If you want to return a product. Check our return page for returning: https://nomad.nl/returning-a-product/
Damaged products/ missing parts
In case of damage during the transport of products supplied by us, or in the absence of items listed on the packing slip or when the items delivered do not correspond with your order, we kindly ask you to contact our Customer Service (webmail@nomad.info) within seven days to provide us all the information.